--- title: "Seven Knights Re:BIRTH: how to contact official customer support (2025)" description: "How to reach Seven Knights Re:BIRTH (Netmarble) support in 2025: in-game 1:1 inquiry with screenshots, official site and forum, social media, and tips to get a fast reply." url: https://after-strategy.com/en/seven-knights-rebirth-how-to-contact-support-2025/ lang: en published: 2025-10-06 author: "Simon Dougnac" author_url: https://after-strategy.com/en/auteur/simon/ game: "Seven Knights Re:BIRTH" game_url: https://after-strategy.com/en/jeux/seven-knights-rebirth/ categories: [grand-strategy] translations: fr: https://after-strategy.com/fr/comment-contacter-le-service-client-de-seven-knights-rebirth/ es: https://after-strategy.com/es/seven-knights-rebirth-como-contactar-soporte-2025/ publisher: "After Strategy" --- # Seven Knights Re:BIRTH: how to contact official customer support (2025) > How to reach Seven Knights Re:BIRTH (Netmarble) support in 2025: in-game 1:1 inquiry with screenshots, official site and forum, social media, and tips to get a fast reply. ## How to contact [Seven Knights Re:BIRTH](https://after-strategy.com/en/jeux/seven-knights-rebirth/) customer support ![Seven Knights Rebirth — official screenshot showing the game interface](https://after-strategy.com/images/articles/comment-contacter-le-service-client-de-seven-knights-rebirth/screenshot-1.webp) - Learn why contacting customer support can be essential. - Discover the different ways to get assistance. - Get tips for writing requests that get answered fast. ### Getting started Seven Knights Re:BIRTH is a mobile game that attracts many fans with its captivating gameplay and impressive graphics. But like any online game, it can sometimes have technical issues or raise questions about its features. In those moments, knowing how to contact customer support is essential to get help. In this article, we will explore the different ways to reach the Seven Knights Re:BIRTH support team so you can solve your issues quickly and efficiently. ### Why contact customer support? Before diving into the various ways to reach support, it is important to understand why you might need to contact them. Reasons vary, but here are some of the most common: 1. **Login problems:** if you are having trouble signing in to the game, getting assistance is essential to fix it. 2. **Bugs or glitches:** errors in the game can hurt your experience. In these cases, it is worth reporting them so they can be fixed in future updates. 3. **Purchase questions:** if you have questions about transactions or in-app purchases, customer support can clarify them. 4. **Improvement suggestions:** if you have ideas to improve the game, customer support is also the right place to share them. ### The different ways to contact support Now that you know why you might need to reach them, let us look at the many methods available to contact the Seven Knights Re:BIRTH support team. #### 1. In-game support The simplest and fastest way to reach support is directly from the game. Here is how: - Open Seven Knights Re:BIRTH on your device. - Go to the main menu. - Tap the settings icon. - Look for the "Support" or "Customer Service" option. - Follow the instructions to submit your inquiry. You can often pick the type of issue you are facing, which makes your request easier to handle. Fill in the inquiry form with your account details, the date and time of the issue, a title, a detailed description, and up to three screenshots. #### 2. Official website and forum Another way to get help is to visit the official Seven Knights Re:BIRTH website. It has an FAQ section that can answer many common questions. If you cannot find your answer there, the official Netmarble forum for the game is also available: - Go to the [official site](https://sevenknightsrebirth.com/). - Navigate to the "Support" or "Contact" section. - Fill in the contact form with your information and describe your issue in detail. On the forum (forum.netmarble.com), browse existing threads or post your own question. #### 3. Social media Social media plays a key role in player communication. Seven Knights Re:BIRTH is present on several platforms such as Facebook, X (Twitter) and Instagram. You can often find update and event news there, but it is also a way to get help: - Follow the game's official accounts. - Send them a private message or leave a comment explaining your issue. Be polite and precise in your request. #### 4. Forums and communities Gaming forums and online communities are useful resources too. These spaces let you talk with other players who may have faced similar problems: - Join forums dedicated to Seven Knights Re:BIRTH. - Take part in discussions and ask your questions. Experienced members or moderators can often give you advice or point you to the right support channel. #### 5. Direct email If you prefer a more formal method, you can also try emailing the support team directly. Look for the address on the official site or in the game. In your email, be sure to include: - Your in-game nickname. - The type of issue you are facing. - Any relevant information that could help support resolve your request. Note: Netmarble's public contact email is reserved for press inquiries, so game issues should go through the in-game inquiry rather than that address. ### Tips for getting a fast reply To maximize your chances of a quick response, follow these tips: 1. **Be clear and concise:** explain your issue simply. The clearer your message, the easier it is for support to help you. 2. **Include screenshots:** if possible, attach images showing the problem. This can make diagnosis much easier. 3. **Provide your account info:** include your nickname and account ID, if needed, so support can identify your profile quickly. ### What to expect after contacting support Once your inquiry is submitted, keep an eye on the email address linked to your account: Netmarble answers through the in-game inbox and by email. Response times vary with request volume, and refund requests for in-app purchases follow the platform's policies (Google Play or the App Store) as well as Netmarble's own terms. If you hear nothing after a few days, resubmit with your inquiry reference number. ### Final thoughts Contacting Seven Knights Re:BIRTH customer support is not as complicated as it might seem. Whether directly in the game, through their website, on social media or via community forums, there are several ways to get the help you need. Remember to stay polite and patient, because support often receives many requests. By following these tips, you should be able to solve your issues and fully enjoy your gaming experience. Good luck, and may strategy be with you in Seven Knights Re:BIRTH! ### FAQ **Q: What if I do not get a fast reply from support?** A: Wait a few days and contact them again, making sure all the information you sent was correct. **Q: Is support available 24/7?** A: Operating hours can vary; it is recommended to check the site or the app. **Q: Can I request refunds for in-app purchases?** A: Yes, you can contact them for refund requests, depending on the policies in force. ## See also - [Build a winning team in Seven Knights ReBIRTH](https://after-strategy.com/en/seven-knights-rebirth-winning-team-guide-2025/) - [Seven Knights Re:BIRTH beginner guide](https://after-strategy.com/en/seven-knights-rebirth-beginner-guide-2025/) - [Seven Knights Re:BIRTH coupon codes for September 2025](https://after-strategy.com/en/seven-knights-rebirth-coupon-codes-september-2025/) - [All grand strategy games](https://after-strategy.com/en/categorie/grand-strategy/) - [All mobile games](https://after-strategy.com/en/categorie/mobile/) - [Optimize your deck with Trade Tokens](https://after-strategy.com/en/clash-royale-optimize-deck-trade-tokens/) ## Sources - - - Source : [Seven Knights Re:BIRTH: how to contact official customer support (2025)](https://after-strategy.com/en/seven-knights-rebirth-how-to-contact-support-2025/) — After Strategy