Chaos Zero Nightmare: How to Contact Customer Support
- Technical issues: Fix bugs or crashes.
- Uncompleted purchase: Report items not received.
- Gameplay questions: Clarify game mechanics.
- Inappropriate behavior: Report in-game abuse.
Introduction
Chaos Zero Nightmare, the free-to-play dark fantasy roguelike from Super Creative and Smilegate, launched worldwide on October 22, 2025 on PC, iOS and Android. With a launch that big, support tickets pile up fast: login errors, missing purchase rewards, account questions. Here is every official channel to reach the team, and how to get a fast answer.
Why Contact Customer Support?
Before diving into the practical details, it helps to know when support is the right call. Here are the most common reasons players open a ticket:
- Technical issues: bugs, crashes or repeated disconnections, especially on Android and iOS since the October 22, 2025 launch.
- Uncompleted purchase: you bought a pack on Google Play, the App Store or the STOVE webshop and the items never arrived.
- Gameplay questions: doubts about a combatant, a card mechanic or a recent update.
- Reporting inappropriate behavior: abuse or harassment in co-op runs needs to be reported to keep the community healthy.
Ways to Contact Chaos Zero Nightmare Support
There are several ways to reach the team. Here are the most effective ones:
1. In-Game Support
The most direct way to reach customer support is the in-game help menu. Open the game, go to the main menu and look for the “Support” or “Help” option — its exact location can shift slightly between updates. From there you can submit a ticket, and some regions also offer a live chat with a support agent. This method is the fastest when you are already playing and hit an urgent issue.
2. Official Website
The official Chaos Zero Nightmare site on STOVE, Smilegate’s platform, hosts the help resources. There you will find an FAQ section that answers the most common questions, and a contact form to send your question directly to support. Fill it out with as much detail as possible — including your platform, whether Android, iOS or PC — so the team can help you on the first reply. The site is linked from the game’s settings menu.
3. Social Media
The team maintains official accounts on Facebook, Twitter and Discord. Support teams sometimes answer direct messages or mentions quickly, and the official Discord server usually has a dedicated support channel where staff respond. This is the right channel for informal questions and community news, not for account-specific issues.
4. Email
For complex issues, or when you want a written record of the exchange, email remains the safest option. The official customer support address is published on the game’s website. Structure your message like this:
- Subject: briefly describe your issue.
- Body: explain the situation in detail, and include your username, your platform (Android, iOS or PC) and any relevant screenshot.
Replies take longer than in-game tickets, but this channel suits detailed questions best.
Tips for Effective Support
A well-written ticket gets answered faster. Keep these habits in mind:
- Be clear and specific: say exactly what is wrong, and when it started.
- Attach proof: screenshots or videos of a technical issue speed up diagnosis a lot.
- Stay courteous: even when you are frustrated, a polite message gets better results.
Conclusion
Contacting Chaos Zero Nightmare’s customer support is a simple process once you know the channels. Use the in-game menu for urgent issues, the STOVE website for tickets, social media for quick questions and email for complex cases. In practice, the in-game ticket is the fastest route for players on Android, iOS and PC alike — the team can see your account directly, which usually speeds things up. Whatever your issue, don’t hesitate to ask: the goal is to get back to the roguelike runs as soon as possible.